Policies

Cancellations

By paying a termly invoice in advance you are reserving a regular weekly lesson time for the duration of the term. If we are given at least 48 hours notice for the cancellation of a lesson, we will do our best to provide a catch-up lesson, although this is notguaranteed. The more notice we are given, the more able we are to offer an alternative lesson.Missed or on the day cancelled lessons are non-refundable and unfortunately we are not be able to offer a catch up lesson in these circumstances. For lessons cancelled by your teacher, the Academy will attempt to provide a substitute teacher. If a substitute teacher is unavailable, then the teacher will offer a full refund.

Cooling-off Period

The student has a legal right to cancel this agreement under the consumer contracts regulations act. During the cooling-off period if the student changes their mind or decides for any other reason that they do not wish to continue, the student can notify the teacher of their decision to cancel the agreement and receive a refund for any lessons paid for but did not receive prior to that cancellation. The cooling-off Period starts from the date of this agreement and ends 14 days later. 

Attendance

It is very important to consistently attend your lessons each week to help maintain motivation and progress. Attending lessons even if you have not had a good practice week is vital. This is when a student will really benefit from having a lesson. We politely request that students arrive on time, as lesson times cannot be extended.

School Holidays

The Piano Academy operates all year round and does not close for school holidays with the exception of 2 weeks at Christmas and 2 weeks in August. 1.2.1. lessons booked during school holidays are usually reserved for waiting list students and existing students requiring extra preparations for examinations.

We also organise extra musical activities during the school holidays such as Band Skills, Rock & Pop Choir, Ensemble Practices and CD recording experiences, to ensure our students can have some fun with their new music skills.

Bank Holidays and Exam Days

Lessons are not scheduled on UK Bank Holidays and term bills are adjusted to reflect this. As the Academy is a registered examination centre then this means that 3 times a year we have to close to host the area’s examinations. Lessons are not scheduled on these days and students will not be charged. Please see the events diary for all the latest information.

Examinations

Exams are held 3 times a year and exam fee’s are set by, and paid direct to the examination board. Payments are to be made in full before the closing date and are non refundable. See our exam centre page for more information.

Communication

Your child's weekly lessons will be written up in their notebook. This will outline what was worked on during their lesson and what they should focus on for that week. Our teachers are happy to discuss your child's progress with you at any time but we do request that you make an appointment for any lengthy discussions, due to the teacher's schedule. If you have any questions or queries between lesson appointments please feel free to call or email us and your tutor will be happy to get back to as soon as they are free.

Open Door Policy

Parents are always welcome to sit in on their child's lessons as we have an open door policy. Parental supervision during lessons can sometimes negatively affect students concentration however on other occasions it has proven be very beneficial to both parent and student.

Shows and Performance Opportunities

Shows are held throughout the school year. Performance opportunities develop self-esteem and confidence. Participation is optional but highly encouraged. Students who are not performing at a show are also very welcome to attend. We occasionally take photos and video’s of students performing and post them on our website and/or social media pages. If you would prefer not to have you or your child's photo/video displayed then please let our Academy receptionist know at the time of registration. To find out more about our latest shows and events go to our Latest News Page and Events Calander

Care of Our Students

Your child's safety is of utmost importance to us during lesson time and all of our tutors hold current, enhanced DBS certificates and undergo Safeguarding Children Policy training annually. The Academy cannot however guarantee supervision before or after classes. Parents are welcome to remain in the Academy waiting area during lessons or alternatively be available to pick up students as soon as the lesson is over.

Withdrawal from Lessons

To withdraw from lessons please complete the withdrawal form at least 48 hours before the start of the next term to guarantee cancellation with no charge. A 50% charge will be made if cancellation is less than 48 hours. Unfortunately we can’t refund tuition fee’s if a student chooses to cancel tuition mid term. Click here to download a Lesson Withdrawal Form

If you have any further questions, please contact us on Tel: 01754 763022.

Email: info@pianoacademy.org.uk

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